FAQ's

What materials are the garments made from?

At GLIM STUDIOS we pride ourselves on the quality of the fabrics we use. Roughly 90% of our range each season is made up of 100% natural fabrics.

GLIM STUDIOS do not use artificial materials, or if so, we tend to recycle from Stock fabric Stores around Spain to give a fabric a second chance and support local suppliers and businesses. We are proud to say that our collection and packaging is plastic-free.


Where are your clothes manufactured?
 

GLIM STUDIOS clothes are made in Europe; in a small family run factory. Our design team visit the small factories continually and know many of the machinist by name.


How do I take care of my GLIM STUDIOS product?

All of our items come with a care label. We strongly recommend following these instructions.

 

Due to each fabric/material used on each product we recommend certain care for the product to last longer.

 

To avoid the product from shrinking, color to be altered we strongly recommend not to damp them. Only dry cleaning.

 

Where can I try a GLIM STUDIOS product on?

If you subscribe to our newsletter, we will keep you updated with all the events and news happening around our brand.

Stay tuned!

 

What payment methods do you accept? 

We currently accept all credit cards and Paypal.

 

How can I return items to you? 

We offer a returns policy for Products returned to us in their original condition with all labels still attached to the garment or accessory. Upon the reception of your package you may request the return and refund of your product within the following 15 days. We aim to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

Please refer to our Returns & Exchange page for further information to get your return processed with us.

 


What is your international returns policy?

We have the same returns policy for our international shipments, please refer to our Returns & Exchange page for further details how to do so.

 


How long does it take to get a refund?

The refund will be processed as soon as we receive your package and we will then email you to confirm its arrival and then You will also receive an email notification of the status of your refund once processed.

Returns will only be made if the product is received in the same conditions, they were delivered to you: unworn, unwashed and without any alterations at all. Tags and accessories should be in perfect conditions too.

Except for custom products, once handled to the client's taste, they cannot be returned.

 


When will my order be Shipped?

Please refer to our Shipping page. This provides a breakdown of estimated delivery times relevant to your location.

 


I have not received a confirmation email after placing my order, has it gone through?

Please check your junk mail, if you still do not receive it, please email: customercare@glimstudios.com.

 

How can I be notified If an item is out of stock?

If the product you are looking for is completely out of stock you can contact us at customercare@gmail.com and we will do our best to assist you and find a solution together.

 

If your size is sold out, you can sign up to be "notified".  when we get a re-stock. If you reach out to us, we will be able to tell you when and if we expect a re-stock, but consider that the majority of our drops or capsule collections are limited edition which means, once they are sold out completely there’s no re-stocking in the majority of the cases.

 

What size should I wear?

You may check the Size Guide located on every product page, including the measures for each size. By taking your own body measurements, you ensure the item will fit to your body.

Sizing may vary depending on the fabric or design, so if you have any doubts or concerns, we welcome you to contact our customer team for specific sizing advice as well. So please do not hesitate to contact us at customercare@glimstudios.com.

  

What are your size guidelines? 

GLIM STUDIOS

UK EQUIVALENT

US EQUIVALENT

XS

6-8

2-4

S

8-10

4-6

M

10-12

6-8

L

12-14

8-10

 

 

How do I take my measurements to use to relate to your clothing measurements?

We have provided these garments measurements to help you decide which size to buy. All measurements are in centimeters. Please note that width measurements are full circumference i.e Waist, Hips. Please guide where to measure below:

LENGTH – Measured from Center back at neck edge to hem.

SHOULDER WIDTH  – Measured from right shoulder seam to left shoulder seam.

BUST – Measured full circumference at largest bust area position.

WAIST – Measured full circumference at true waist or waist band.

SLEEVE  – Measured from center shoulder point to cuff edge.


Please contact customercare@glimstudios.com if you have any more enquiries.